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Where do we ship?

We ship everywhere around the world.

How much does shipping cost?

We cover the shipping — it’s free for you.

How can I contact Customer Service?

Our HK support phone lines operate Monday to Friday: 10am-6pm (GMT+8) +852 2782 4351 For all other enquiries, please email service@lobor.com

Delivery

What countries do you deliver to?

We deliver to all countries, excluding the following 5 countries Cuba, Iran, Iraq, Syria and North Korea.

How do I track my order?

When we dispatch your order for delivery you will receive a tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Orders will be despatched within 48 hours of being placed, if you have not received a tracking number please contact us here.

Do I have to pay duties and taxes?

We only cover duties and taxes for shipments to some countries listed in below. You will not have to pay additional fees beyond the product price. If your countries are not in the list below, you maybe responsible to pay duty and tax fees to government when picking up your order. You can also send us email to ask if if your countries are in the list or not.

Hong Kong China Macao
Taiwan Singapore South Korea
Malaysia Indonesia United States
Australia New Zealand United Arab Emirates

Email us if you want to know if your countries are tax-free or not.

How long will delivery take?

Delivery usually takes 1-2 weeks for standard shipping. We ship the majority of our orders from warehouse in Hong Kong.

RETURNS

What is your return policy?

We want every customer satisfies their order. If you’re not happy for any reason, you may return any full-price items within 14 days of receipt, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered or discounted items, except we’ve made a mistake.

What’s the returns process?

Return parcels must be sent to Hong Kong. A flat rate of $20 will be deducted from your refund per item to cover return shipping, handling and restocking. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.

How do I arrange a return?

Please email sales@lobor.com for the procedures of returning process.

EXCHANGES

How do I exchange an item?

We can only accept the exchange if the item you are returning is unused and in new condition. You will be responsible for the returning cost. For additional questions, email us at sales@lobor.com and we’ll help you out.

ORDER AND PAYMENT

Where can I enter a discount code?

Once you have selected your product and added it to the basket/cart select the Checkout option, on the checkout you will be shown an option to add a discount code. Once you have confirmed the discount code the discount will be applied and be visible in the checkout process. Alternatively, you can add the discount code if you click on ‘view basket’.

Was my order successful?

Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

Why can’t I see my order on my account?

All orders that have been fully processed will show in ‘My Account’ – please contact Customer Service if you have any further issues.

What payments do you accept?

Our standard payment types available in all countries are American Express, Visa, Mastercard and Paypal.

How do I change the currency?

Before placing your order, check that the correct is displayed in the top right hand corner of the page. If incorrect, select the correct option from the drop down menu.

WARRANTY

What is the warranty period?

All LOBOR Watches have ONE year warranty service. The warranty period applies to all watches with the following conditions. Please note, the warranty period is shown on the product page of each watch, and also on your order confirmation. The International Warranty covers any manufacturing or material defects. The warranty does not cover the following: Damages, and/or malfunctioning of the watch after the terms of warranty. Damages, and/or malfunctioning of the watch, caused by unauthorised persons or its representatives making changes or attempting repairs to the watch or due to mistreatment of the product. Damages to crystal glass, strap or buckle. Postage, insurance and other non-repair expenses are excluded from warranty. Please retain your order confirmation email to serve as proof of purchase. Please note watch straps and other accessories are not covered by an International Warranty.

What do I need to provide for warranty?

Please retain your order confirmation email or receipt from store to serve as proof of purchase and all warranty purposes.