We ship most of the countries from our warehouse in Hong Kong. Please allow 2 business days for us to process your order and await for the courier to pick up the parcel.

Within 1-2 business days of placing your order, after it has been scanned by your selected courier, you will receive an e-mail with a direct link of tracking information. Please check the inbox with your order email address.

We ship most of the countries for free. 

Express Shipping is available at an additional cost.

Although standard shipping is free, you may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country. You can check the countries we listed for free duty and tax free in next tab.

We only cover duties and taxes for shipments to some countries listed in below. You will not have to pay additional fees beyond the product price. If your countries are not in the list below, you maybe responsible to pay duty and tax fees to government when picking up your order. You can also send us email to ask if if your countries are in the list or not.

North America:
United States

Europe:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Oceania:
Australia, New Zealand 

Asia:
Hong Kong, Macao, Taiwan, Singapore, South Korea, China, Malaysia, Russia

Middle East:
United Arab Emirates

For other countries, please check your local regulations as these charges are at the customers own expense. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

LOBOR watches are mainly embedded with Japanese movement or Seagull movement.

Leather watchbands – We do not recommend you to wash the leather wristband. Exposure to water can dry the leather and possibly cause damage to the wristband. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather.

Mesh watchbands - After removing the watch face from the wristband, gently scrub the mesh strap with a mix of water and just a little bit of detergent using a toothbrush or similar item to get in-between the spaces of your band.

We want every customer satisfies their order. If you're not happy for any reason, you may return any full-price items within 14 days of receipt, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered or discounted items, except we've made a mistake.

Return parcels must be sent to Hong Kong. A flat rate of $20 will be deducted from your refund per item to cover return shipping, handling and restocking. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.

Please email service@lobor.com

Our timepieces are made according to the high-quality standards of Lobor Watches. Nonetheless, your watch is covered by our limited warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands.

The warranty for a Lobor timepiece is valid for a period of twenty-four (24) months from the date of purchase. Upon expiration of the warranty period, any repairs will be subject to a service charge.

If you experience any damage to your watch that is considered to be covered by our warranty, you can contact our customer service team by sending an email request to receive the further help. We are very happy to help you fix it as soon as possible.

Batteries fitted in our timepieces are expected to last between 2 to 4 years depending on external factors such as, but not limited to: external temperature, humidity, air pressure, etc.

Please set the time to 12:00 sharp and check that the crown is pushed in, completely, against the watch case. Wait 15 minutes to see if the minute hand has moved.

If this does not resolve the issue, kindly contact us and we will be happy to assist you.