Returns & Exchanges
What is your return policy?
We want every LOBOR customer satisfies their order. If you're not happy for any reason, you may return any full-price items within 14 days of receipt, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered or discounted items, except we've made a mistake.
What's the returns process?
Return parcels must be sent to Hong Kong. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.
How do I arrange a return?
Please email email@example.com
How do I exchange an item?
We can only accept the exchange if the item you are returning is unused and in new condition. For additional questions, email us at firstname.lastname@example.org and we’ll help you out.