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LOBOR ships for free to the countries listed below. Duties and taxes are covered for all purchases made on our online site.
What is your return policy?
We want every customer satisfies their order. If you're not happy for any reason, you may return any full-price items within 14 days of receipt, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered or discounted items, except we've made a mistake.
What's the returns process?
Return parcels must be sent to Hong Kong. A flat rate of $20 will be deducted from your refund per item to cover return shipping, handling and restocking. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.
How do I arrange a return?
Please email firstname.lastname@example.org
How do I exchange an item?
We can only accept the exchange if the item you are returning is unused and in new condition. You will be responsible for the returning cost. For additional questions, email us at email@example.com and we’ll help you out.