We ship most of the countries from our warehouse in Hong Kong. Please allow 2 business days for us to process your order and await for the courier to pick up the parcel.

在下訂單後的1-2個工作日內，選定的快遞公司收件後，您將收到一封包含訂單追踪號連結的電子郵件。 請檢查收件箱以及您的訂單電子郵件地址。

We ship most of the countries for free. 

如選擇快遞運送，可能需要支付額外的費用。

雖然標準運送服務是免費的，但您仍然可能需要承擔一些費用，包括但不限於：增值稅、進口關稅和/或其他稅費，這些費用會在包裹到達目的地國家時被收取。您可以在下一個標籤中查看我們列出的免稅和免稅國家。

We only cover duties and taxes for shipments to some countries listed in below. You will not have to pay additional fees beyond the product price. If your countries are not in the list below, you maybe responsible to pay duty and tax fees to government when picking up your order. You can also send us email to ask if if your countries are in the list or not.

North America:
United States

Europe:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Oceania:
Australia, New Zealand 

Asia:
Hong Kong, Macao, Taiwan, Singapore, South Korea, China, Malaysia, Russia

Middle East:
United Arab Emirates

對於其他國家/地區，請檢查您當地的法規，因為這些將費用由客戶自費承擔。 如因增值稅/關稅而被拒絕的包裹，將不退還運輸費和稅款。

LOBOR watches are mainly embedded with Japanese movement or Seagull movement.

Leather watchbands – We do not recommend you to wash the leather wristband. Exposure to water can dry the leather and possibly cause damage to the wristband. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather.

Mesh watchbands - After removing the watch face from the wristband, gently scrub the mesh strap with a mix of water and just a little bit of detergent using a toothbrush or similar item to get in-between the spaces of your band.

We want every customer satisfies their order. If you're not happy for any reason, you may return any full-price items within 14 days of receipt, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered or discounted items, except we've made a mistake.

退貨包裹必須寄到香港。 您將從每件商品的退款中扣除20美元的統一費用，以用於退貨，處理和補貨。 與退貨相關的成本是由客戶負責。 您可以選擇您的物流公司運送退回產品。 為了您的產品安全，請確保獲得貨品追踪號，以保護在交付給我們的過程中發生失竊或丟失時之不必要損失。

請電郵至 service@lobor.com

Our timepieces are made according to the high-quality standards of Lobor Watches. Nonetheless, your watch is covered by our limited warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands.

The warranty for a Lobor timepiece is valid for a period of twenty-four (24) months from the date of purchase. Upon expiration of the warranty period, any repairs will be subject to a service charge.

If you experience any damage to your watch that is considered to be covered by our warranty, you can contact our customer service team by sending an email request to receive the further help. We are very happy to help you fix it as soon as possible.

適用於我們手錶的電池預計可以持續使用2至4年的時間，具體取決於外部因素，例如但不限於：外部溫度、濕度、氣壓等。

請將時間調至12點整，並將錶冠完全按入，緊貼錶殼。等待15分鐘，觀看分針有沒有出現移動。

如果以上做法不能解決該問題，請聯繫我們，我們將竭誠為您提供幫助。