We only cover duties and taxes for shipments to some countries listed in below. You will not have to pay additional fees beyond the product price. If your countries are not in the list below, you maybe responsible to pay duty and tax fees to government when picking up your order. You can also send us email to ask if if your countries are in the list or not.
Standard free shipping usually takes 7-14 days. For Hong Kong orders, it usually takes 1-2 days for the delivery. If your order is urgent, we suggest you upgrade to express delivery with an additional cost. You will be able to see the additional cost at the payment page.
LOBOR watches are mainly embedded with Japanese movement or Seagull movement.
Leather watchbands – We do not recommend you to wash the leather wristband. Exposure to water can dry the leather and possibly cause damage to the wristband. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather.
Mesh watchbands - After removing the watch face from the wristband, gently scrub the mesh strap with a mix of water and just a little bit of detergent using a toothbrush or similar item to get in-between the spaces of your band.
The water resistance of a LOBOR timepiece is 3ATM/5ATM, which means it is rain/splash resistant but should not be exposed directly to water.
We want every customer satisfies their order. If you're not happy for any reason, you may return any full-price items within 14 days of receipt, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered or discounted items, except we've made a mistake.
We can only accept the exchange if the item you are returning is unused and in new condition. We will take care of the returning cost for the exchange. For additional questions, email us at firstname.lastname@example.org and we’ll help you out.
Warranty & Repair
Our timepieces are made according to the high-quality standards of Lobor Watches. Nonetheless, your watch is covered by our limited warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands.
The warranty for a Lobor timepiece is valid for a period of twenty-four (24) months from the date of purchase. Upon expiration of the warranty period, any repairs will be subject to a service charge.
If you experience any damage to your watch that is considered to be covered by our warranty, you can contact our customer service team by sending an email request to receive the further help. We are very happy to help you fix it as soon as possible.
Lobor does not honor any warranty claims that are not accompanied by the original documentation. To obtain a repair or replacement under this limited warranty, you must ensure that the authorized retailer, from where the timepiece was purchased, has appropriately filled in the warranty card.
Payment & Security
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Do you have a cool store and want to join our rapidly growing list of retail partners? Please contact our sales team or look below for an official LOBOR distributor in your country.